Job Description
Launch your career in customer service with our paid training program! ConnectCare Solutions is seeking motivated individuals for our Louisville call center positions – no experience required. We provide comprehensive paid training to equip you with the skills needed to succeed in a dynamic customer support environment.
Join our award-winning team and enjoy competitive pay, comprehensive benefits, and clear career advancement paths. We invest in our people because we believe your growth fuels our success.
What We Offer:
- Full paid training program ($18/hr during training)
- Performance-based bonuses and incentives
- Health benefits, 401k match, and paid time off
- Career development into leadership roles
- Modern, collaborative work environment
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet quality and productivity metrics consistently
- Collaborate with team members to improve processes
- Adhere to company compliance and security protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Reliable attendance and punctuality
- No prior call center experience necessary
- Must pass background check and drug screen