Job Description
Join our award-winning customer experience team at Apex Solutions Group and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our diverse client base across tech, retail, and healthcare sectors. This full-time role offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Seattle. Perfect for those ready to start their career journey without delay.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries, troubleshoot technical issues, and process orders efficiently
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Contribute to process improvement initiatives through feedback and analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-contact environments
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office suite
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving skills and attention to detail
- Available for flexible shifts including evenings/weekends as needed