Job Description
Launch your career with Paid Training and no prior experience required. Apex Contact Solutions is currently hiring Night Shift Call Center Representatives in San Diego, CA. We offer a comprehensive onboarding program designed to help you succeed from day one, backed by competitive pay and a supportive team culture.
Join a leading provider of customer service solutions where your voice matters. We are looking for individuals who are eager to learn, communicate effectively, and thrive in a fast-paced environment. If you are ready to start a rewarding career, apply today.
Responsibilities
- Manage a high volume of inbound and outbound calls during night shifts.
- Provide accurate information and solutions to resolve customer inquiries efficiently.
- Document all customer interactions and account updates accurately in our CRM system.
- Identify customer needs and escalate complex issues to the appropriate department.
- Maintain a professional and empathetic demeanor in all communications.
- Adhere to all call center quality assurance standards and scripts.
Qualifications
- High school diploma or equivalent (GED).
- Must be available to work rotating night shifts (e.g., 6:00 PM - 3:00 AM).
- Basic computer proficiency and typing skills (35+ WPM).
- Strong verbal communication and active listening skills.
- Ability to remain calm and professional under pressure.
- Must be authorized to work in the United States.