Job Description
Join our award-winning call center team in Indianapolis with comprehensive PAID TRAINING! We're urgently hiring motivated individuals to deliver exceptional customer experiences. No prior experience required - we provide all necessary training to accelerate your career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company.
As a Customer Service Representative, you'll be the voice of our clients, resolving inquiries with empathy and professionalism. Our supportive team environment and performance-based incentives make this an ideal entry point into the customer service industry.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and efficiency
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Uphold company values and service standards in all interactions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable using multiple software systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Indianapolis location
- Must pass background check and drug screening
- Availability to work evenings/weekends as needed