Job Description
Join our award-winning team as a Call Center Representative with PAID TRAINING! No experience required – we'll equip you with the skills to succeed in a dynamic customer service environment. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Jacksonville's thriving business district.
Why Choose Us?
• Industry-leading compensation package
• Fully paid 4-week training program
• Health insurance, 401K match, and paid time off
• Modern downtown workspace with free parking
• Performance-based bonuses and incentives
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Customer service mindset with problem-solving aptitude
- Typing speed of 30+ WPM
- Reliable internet connection for remote options
- Flexible availability including weekends/evenings
- Background check and drug screen required