Job Description
Launch Your Career with Paid Training
We are seeking driven individuals to join our elite call center team in Atlanta, GA, with opportunities available in Florida. We offer a comprehensive Paid Training Program for candidates with no prior experience. We are looking for passionate people ready to build a lucrative career in customer service.
At Apex Customer Solutions, we believe in investing in our team. If you have excellent communication skills and a desire to succeed, we will provide the tools, training, and support you need to excel.
Why Join Us?
- Full Paid Training: Learn the industry from the ground up at no cost to you.
- Competitive Compensation: Base salary plus performance-based incentives.
- Career Advancement: Clear pathways to management and specialized roles.
- Modern Environment: State-of-the-art facilities in the heart of Atlanta.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on retention and satisfaction.
- Utilize CRM software to accurately document customer information and resolve inquiries efficiently.
- Identify customer needs and provide accurate information regarding products and services.
- Handle complex complaints and escalate issues to supervisors when necessary while maintaining a professional demeanor.
- Meet or exceed daily and weekly performance metrics regarding call volume and quality scores.
- Collaborate with the support team to improve overall customer experience (CX).
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must be reliable, punctual, and willing to complete the training program.