Job Description
Join our award-winning call center team with comprehensive paid training! MetroConnect Solutions offers a supportive environment where you can launch your career in customer service without prior experience. We provide industry-leading training programs, competitive compensation, and clear growth paths into leadership roles. Enjoy modern amenities, flexible scheduling options, and comprehensive benefits including health insurance and 401(k) matching. Our Minneapolis-based team thrives on collaboration and innovation, making us a top employer in the Twin Cities.
What We Offer:
- 4-week paid training program covering industry best practices
- Performance-based quarterly bonuses up to $2,000
- Tuition reimbursement for career advancement courses
- Modern downtown office with free parking
- Health, dental, and vision insurance on day one
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed monthly performance metrics (call volume, quality, resolution rate)
- Collaborate with team members to share solutions and improve processes
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements and suggest solutions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear, articulate speech
- Ability to type 30+ WPM with high accuracy
- Proficient in Microsoft Office and quick learner of new software
- Resilience to handle high-pressure situations calmly
- Available to work flexible shifts including evenings/weekends
- Valid US work authorization and clean background check
- Previous customer service experience is a plus but not required