Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectCare Solutions is seeking motivated individuals for entry-level call center roles in Albuquerque. No prior experience required – we provide all the training needed to succeed. Join a supportive team with opportunities for advancement and competitive benefits.
Why Join Us?
- 2-week paid training program ($17/hour)
- Performance-based bonuses up to $500/month
- Health/dental/vision insurance after 90 days
- Tuition reimbursement for career growth
- Modern downtown Albuquerque facility
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing skill development sessions
- Maintain compliance with HIPAA/FERPA regulations
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 25+ words per minute
- Reliable transportation to downtown location
- Flexibility to work evenings/weekends as needed
- Basic computer proficiency (Windows, browsers)
- Positive attitude and problem-solving mindset
- No call center experience required – training provided!