Job Description
Are you looking for a rewarding career in customer service? Apex Contact Solutions is currently hiring dynamic individuals for our comprehensive Paid Training program in Philadelphia, Pennsylvania.
We provide extensive on-the-job training, so no prior experience is required. If you possess excellent communication skills, a positive attitude, and a desire to help others, we want to hear from you!
Why Join Our Team?
- Complete Paid Training program with no cost to you.
- Flexible Part-Time schedules to accommodate your lifestyle.
- Competitive hourly pay starting at $16.00/hr with performance bonuses.
- Career advancement opportunities within a growing, national company.
- Modern work environment and supportive management team.
Responsibilities
- Manage a high-volume of inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information regarding products, services, billing, and account inquiries.
- Resolve customer complaints and issues effectively while adhering to company scripts and guidelines.
- Document all customer interactions, transactions, and resolutions accurately in the CRM system.
- Identify and escalate complex issues to the appropriate supervisor or department.
- Maintain a high level of call quality and adhere to KPI targets during training and probationary periods.
Qualifications
- High School Diploma or GED equivalent (required).
- Must be at least 18 years of age.
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and quiet workspace (required for remote training phase).