Job Description
Launch your career in customer service with our industry-leading paid training program! ConnectCare Solutions is seeking motivated Weekend Shift Call Center Representatives to join our dynamic team in Colorado Springs. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling, and a supportive work environment while making a difference in our community. This is your opportunity to grow professionally while enjoying weekends free for your personal life.
Why Join Us?
- Comprehensive paid training program ($1,200 value)
- Weekend shift flexibility (Sat/Sun 8AM-6PM)
- Health benefits and 401(k) matching
- Clear career advancement path
- Team-based recognition program
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (handle time, quality scores)
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and security standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work weekends (Saturday/Sunday 8AM-6PM)
- Basic computer proficiency (typing 25+ WPM)
- Problem-solving mindset and adaptability
- Positive attitude and customer-first approach
- No experience necessary – training provided
- Pass background check and drug screen