Job Description
Launch your customer service career with our paid training program for Chat Support Agents in Philadelphia! No experience required – we provide comprehensive paid training to equip you with the skills needed to thrive in a dynamic remote support environment. Join our team immediately and start earning while learning from industry experts.
As a Chat Support Agent at SupportHub Global, you'll be the digital face of leading brands, resolving customer inquiries via live chat with empathy and efficiency. This is your opportunity to join a rapidly growing company with advancement opportunities into specialized support roles, team leadership, or QA positions.
What We Offer:
- Full paid training program (4 weeks, 40 hours/week)
- Competitive hourly wage with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Flexible remote work options post-training
- Clear career path advancement
Responsibilities
- Deliver exceptional customer service via live chat platform
- Resolve technical inquiries and troubleshoot product issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet daily productivity and quality metrics
- Participate in ongoing training and skill development
- Contribute to knowledge base documentation improvements
Qualifications
- High school diploma or equivalent required
- Minimum 45 WPM typing speed with 95% accuracy
- Strong written communication skills in English
- Basic computer proficiency and internet reliability
- Customer service mindset with problem-solving aptitude
- Ability to work independently in remote environment
- Flexible schedule availability including evenings/weekends
- No prior experience required – training provided