Job Description
Join a Growing Team in New York, NY
We are seeking motivated individuals to join our dynamic Customer Support team. Whether you are looking to start your first career or switch to a high-growth industry, we offer a fully paid training program to get you up to speed. Work in a modern, fast-paced environment where your communication skills are valued.
Why You'll Love Working Here:
- Paid Training: Complete our comprehensive paid training program before starting your shifts.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on performance.
- No Experience Needed: We teach you everything you need to know.
- Modern Tools: Work with the latest CRM and chat support technologies.
What You'll Do:
As a Chat Support Specialist, you will be the first point of contact for our valued customers. You will use your excellent writing skills to resolve issues, answer questions, and provide product recommendations through our secure chat platform.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy.
- Utilize paid training modules to learn our products, services, and troubleshooting protocols.
- Resolve customer issues efficiently to ensure high satisfaction scores and retention rates.
- Document all customer interactions and solutions accurately in the CRM system.
- Maintain a positive and professional tone across all digital communication channels.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Adhere to company scripts and quality assurance standards during every shift.
Qualifications
- High school diploma or GED required (Associates or Bachelor's degree is a plus).
- No prior customer service or chat support experience required.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Excellent written communication skills and grammar proficiency.
- Typing speed of at least 35 words per minute.
- Ability to work full-time hours (40 hours/week) including evenings and weekends.
- Must be authorized to work in the United States.