Job Description
Join our award-winning team as a Customer Service Representative! We're urgently hiring for paid training positions in Boston, MA and Florida. No experience necessary – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, benefits, and growth opportunities. If you're passionate about helping others and thrive in dynamic environments, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in customer databases
- Meet performance metrics for call quality and resolution times
- Collaborate with cross-functional teams to improve processes
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency in multitasking and time management
- Basic computer literacy with willingness to learn new tools
- Positive attitude and customer-first mindset
- Reliability and punctuality for training/schedules