Job Description
Join our award-winning team as a Customer Service Representative in Kansas City! We offer comprehensive paid training and weekend shift opportunities for motivated individuals. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment. No experience required – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work weekends and holidays
- Basic computer proficiency with MS Office
- Customer service mindset with patience and adaptability
- Reliable transportation to our Kansas City location