Job Description
Join our award-winning customer service team with PAID TRAINING and launch your career in Kansas City, MO! We're seeking Weekend Shift Customer Service Representatives to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we provide all training to set you up for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns using CRM systems
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case notes
- Collaborate with team members to ensure seamless customer journeys
- Meet performance metrics for call quality and resolution times
Qualifications
- High school diploma or equivalent required
- Weekend availability (Saturday/Sunday shifts)
- Strong communication and problem-solving skills
- Basic computer proficiency (typing, browsers, email)
- Ability to work in fast-paced environment
- Customer service mindset with empathy and patience