Job Description
Launch your career in customer service with paid training and weekly pay at Apex Solutions Group! We're seeking motivated individuals to join our dynamic team in Orlando, FL (with additional opportunities in Richmond, VA). No experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive hourly wages, flexible schedules, and rapid advancement opportunities in a supportive environment.
Why Join Us?
- 100% paid training program
- Weekly paycheck disbursement
- Health benefits after 60 days
- Career growth pathways
- Modern, collaborative workspace
Perfect for career changers, recent graduates, and detail-oriented professionals ready to build a stable career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM systems and company protocols
- Document interactions and maintain accurate case records
- Meet performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to improve service standards
- Continuously update product knowledge through training modules
- Adhere to compliance regulations and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (MS Office, CRM software)
- Positive attitude with customer-first mindset
- Authorization to work in the United States
- Flexibility to work rotating shifts (including weekends)
- No prior experience required – training provided