Job Description
Join a Growing Team: Paid Training Available for Immediate Hires!
Are you looking for a rewarding career in Customer Service? Apex Support Solutions is currently seeking enthusiastic and dedicated individuals to join our team in Detroit, MI. We offer comprehensive paid training to ensure you have the skills and confidence to succeed in a fast-paced environment.
As a Customer Service Representative, you will be the first point of contact for our valued clients, helping to resolve inquiries and provide exceptional service. This is an excellent opportunity for individuals ready to start immediately and build a long-term career in the telecommunications or support industry.
Why Join Us?
- Paid Training Program: No prior experience needed; we teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Flexible Scheduling: Options to work full-time or part-time to fit your lifestyle.
- Career Growth: Clear pathways for advancement within the company.
- Remote & On-site Options: Work from home or our Detroit office.
Apply today and take the first step toward your new career!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding products, services, and account status.
- Resolve customer complaints and issues with empathy and efficiency.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team members to ensure a seamless customer experience.
- Identify and escalate complex issues to the appropriate department.
- Upsell products and services to existing customers when appropriate.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently as well as part of a team.
- Willingness to undergo and complete the paid training program.
- Reliable internet connection (for remote positions).