Job Description
Are you looking for a career that starts with paid training? Apex Support Solutions is currently hiring Customer Service Representatives in Dallas, Texas, and we are offering a comprehensive Paid Training Program designed to launch your career.
We believe that great customer service starts with great people, not just experience. That’s why we provide all the tools, training, and support you need to succeed. Whether you are looking for your first job or a career change, this is your opportunity to join a fast-paced, dynamic team in the heart of the Lone Star State.
Why Join Apex Support Solutions?
- Full Paid Training: No prior experience needed. We will train you from day one to become an industry expert.
- Competitive Compensation: Earn between $18.00 and $25.00 per hour based on performance and tenure.
- Growth Opportunities: Clear paths to management and specialized roles within the company.
- Modern Facility: Work in a state-of-the-art office in Dallas.
We are looking for individuals who are patient, articulate, and eager to learn.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Provide accurate information regarding our products and services to ensure customer satisfaction.
- Enter and update customer information accurately into our CRM database.
- Collaborate with the support team and other departments to ensure seamless service delivery.
- Meet and exceed daily, weekly, and monthly performance metrics and KPIs.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable internet connection and a quiet workspace (if remote).
- Ability to work in a fast-paced environment and handle high call volumes.