Job Description
Welcome to Apex Customer Solutions, where we believe in growing talent from within. We are currently seeking dedicated individuals for our Paid Training Customer Service Representative program in Columbus, Ohio.
If you are looking to launch a career in a fast-paced environment with no prior experience required, this is your opportunity. We provide comprehensive training to ensure you are equipped with the skills needed to excel in client support.
Join a team that values your potential and offers competitive pay from day one.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on empathy and resolution.
- Utilize CRM software to log interactions and track customer account status.
- Resolve customer issues efficiently while adhering to company policies and standards.
- Assist in the onboarding process for new team members and contribute to a positive team culture.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent (GED).
- Strong verbal communication skills and the ability to listen actively.
- Basic computer proficiency and typing speed (35+ wpm).
- Reliable internet connection and a quiet workspace (if remote).
- A positive attitude and a willingness to learn new systems during our paid training period.