Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy the stability of weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our Cleveland-based clients. This is your chance to build a rewarding career while enjoying competitive compensation, comprehensive training, and a supportive work environment that values your growth. Don't miss this opportunity to make a real impact in your community!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with support teams to ensure seamless customer experiences
- Meet or exceed performance metrics including call quality and resolution times
- Proactively identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Excellent typing speed (40+ WPM)
- Positive attitude with customer-first mindset