Job Description
Are you ready to launch a rewarding career in customer service without the burden of unpaid training fees? Apex Contact Solutions is currently hiring Customer Service Representatives in Philadelphia, PA. We believe in investing in our talent, which is why we offer comprehensive paid training programs for new hires. Join a dynamic team where your growth is our priority.
We are looking for motivated individuals who are eager to learn and excel in a fast-paced environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction ratings.
- Assist in the onboarding and training process for new team members.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Identify opportunities to cross-sell products and services to existing clients.
- Collaborate with team leads to improve service protocols and customer experience.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable internet connection and home office setup for remote or hybrid options.
- Ability to pass a background check and drug screening.