Job Description
Are you looking for a career that offers paid training, weekly pay, and genuine growth opportunities? Horizon Contact Solutions is seeking enthusiastic and dedicated Customer Service Representatives to join our expanding team in Austin, Texas. We provide a comprehensive training program to ensure you are fully equipped to deliver exceptional support to our clients.
As a member of our team, you will be the voice of our brand, handling inquiries with professionalism and empathy. We value our employees and offer a supportive environment where your hard work is recognized immediately. Don't miss this chance to build a stable career with a company that invests in you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Assist customers in resolving product or service issues and provide accurate information regarding our offerings.
- Document all customer interactions and transactions accurately within our CRM system.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Collaborate with the support team to troubleshoot complex issues and improve service processes.
- Stay up-to-date with product knowledge and company policies through ongoing training.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we offer paid training for motivated candidates with a positive attitude.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to navigate multiple software applications simultaneously.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Reliable high-speed internet connection and a dedicated workspace if working remotely.
- Must be legally authorized to work in the United States.