Job Description
Are you seeking a stable career with Paid Training and a flexible schedule? Apex Support Solutions is currently hiring a Customer Service Representative for our Atlanta, Georgia office. We provide a comprehensive training program for motivated individuals looking to start their journey in the tech and support industry.
Why You'll Love Working With Us:
- Zero Experience Required: We offer paid, structured training to get you job-ready.
- Weekend Shifts: Enjoy your weekdays off with our Saturday and Sunday availability requirement.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance and tenure.
- Career Growth: Clear internal promotion paths to Team Lead and Management roles.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone and email with a focus on empathy and efficiency.
- Resolve complex customer issues by troubleshooting problems and providing accurate solutions.
- Process orders, returns, and account updates while maintaining strict data accuracy.
- Utilize CRM software to document interactions and track customer account history.
- Collaborate with cross-functional teams to improve service delivery and product knowledge.
- Adhere to all company policies, compliance standards, and call scripts.
- Identify trends in customer feedback to suggest improvements to management.
Qualifications
- High School Diploma or GED is required.
- Strong verbal communication skills and a professional phone demeanor.
- Basic computer proficiency and the ability to learn new software quickly.
- Must be available to work weekends (Saturday and Sunday).
- Ability to work in a fast-paced, high-pressure environment.
- Reliable internet connection is required (if remote training/hybrid component applies).
- Willingness to undergo background checks and drug screening.