Job Description
Join our dynamic team at Customer Connect Solutions as a Part-Time Call Center Agent in Washington DC! We're seeking energetic professionals to deliver exceptional customer service while supporting our clients' growing needs. This role offers flexible scheduling, competitive pay, and immediate start opportunities for those ready to make an impact. Perfect for students, career changers, or anyone seeking work-life balance. Enjoy a supportive environment with comprehensive training and advancement potential. Apply today and start your rewarding customer service journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Excellent verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and problem-solving mindset
- Available to work flexible shifts including weekends