Job Description
Join Detroit's premier customer service team! We're seeking dynamic Part-Time Call Center Agents to deliver exceptional support to our growing client base. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your communication skills shine. Perfect for students, professionals seeking supplemental income, or career changers looking to enter the thriving customer service sector.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, resolution time)
- Collaborate with team members to improve processes
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Excellent verbal communication and active listening skills
- Basic computer proficiency with typing 30+ WPM
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Passion for helping others and positive attitude