Job Description
Join our award-winning team at Phoenix Connect Solutions as a Night Shift Call Center Representative! We're hiring motivated individuals for our Phoenix, AZ location with comprehensive paid training and competitive pay. Experience a supportive environment where your growth is prioritized, and enjoy benefits that include health insurance and career advancement opportunities.
Why Work With Us?
- Competitive Pay: $17-$22/hour + performance bonuses
- Paid Training: 3-week paid onboarding program
- Benefits Package: Health, dental, vision, and 401(k)
- Growth Opportunities: Clear path to leadership roles
- Team Culture: Collaborative and supportive environment
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve technical issues, billing questions, and service requests
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve customer experience
- Adhere to compliance protocols and security standards
- Participate in continuous training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, CRM software)
- Previous customer service experience preferred
- Must be available for overnight shifts (10 PM - 6 AM)
- Reliable transportation and punctuality