Job Description
Join our exclusive hiring event for dynamic part-time Call Center Agents in the heart of New York City! Global Connect Solutions is seeking energetic individuals to deliver exceptional customer experiences across multiple industries. No experience necessary – we provide comprehensive training. Enjoy flexible schedules, competitive pay, and opportunities for advancement. Event Date: November 15, 2023 | Time: 10 AM - 4 PM | Location: 350 5th Avenue, NYC. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service processes
- Adhere to strict compliance and confidentiality protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with typing speed of 30+ WPM
- Ability to work in a fast-paced environment
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Must be authorized to work in the US