Job Description
Are you looking for a flexible and rewarding career in customer service? Apex Support Solutions is hosting a Hiring Event in Los Angeles and we want you to join our dynamic team! We are seeking motivated individuals to provide top-tier support to our clients.
We pride ourselves on a modern, inclusive workplace that values every employee's contribution. This is a fantastic opportunity for students, parents, or anyone looking to start a stable career in a high-growth industry.
What We Offer:
- Competitive hourly pay starting at $17.50/hour.
- Flexible scheduling to fit your lifestyle.
- Comprehensive paid training program.
- Health and wellness benefits for eligible full-time employees.
- Clear pathways for career advancement.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on customer satisfaction.
- Resolve complex customer issues and complaints using critical thinking and empathy.
- Utilize CRM software to update customer accounts and track interactions accurately.
- Identify opportunities to upsell or cross-sell products and services.
- Adhere to all company policies, procedures, and quality assurance standards.
- Collaborate with team leads to optimize call handling times and service metrics.
Qualifications
- High school diploma or GED is required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to type 35+ WPM.
- Must have a reliable home office setup (computer, headset, high-speed internet) if remote.
- Must be available to work during peak business hours, including evenings and weekends.