Job Description
Join ConnectSolutions Group, a leading customer experience provider, and launch your career immediately! We're seeking energetic Part-Time Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy flexible scheduling, competitive pay, and comprehensive training—all with same-week onboarding. Perfect for students, career changers, or those seeking supplemental income in the vibrant NYC market.
Why Join Us?
- Immediate start with paid training
- Health benefits eligibility (20+ hrs/week)
- Performance-based quarterly bonuses
- Modern downtown Manhattan office
- Clear advancement pathways to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound calls for high-profile retail and tech clients
- Resolve customer inquiries using CRM systems (Salesforce experience preferred)
- Meet/exceed daily performance metrics (handle time, quality scores)
- Document interactions accurately in client-specific databases
- Collaborate with QA team to refine communication scripts
- Participate in weekly performance coaching sessions
- Adhere to strict client confidentiality protocols
Qualifications
- Minimum 6 months customer service experience (call center preferred)
- Strong verbal communication with clear articulation
- Ability to navigate multiple software systems simultaneously
- High school diploma or equivalent (college students welcome)
- Flexible availability (including evenings/weekends)
- Typing speed of 35+ WPM
- Resilience under high-volume call environments
- Valid U.S. work authorization