Job Description
Join our award-winning customer service team and become the voice of innovation! ConnectCare Solutions is seeking passionate Part-Time Call Center Agents in Portland to deliver exceptional support to our tech-forward clients. Enjoy flexible scheduling, comprehensive training, and a dynamic work environment where your contributions make a real difference. Immediate start available – apply today to kickstart your career in customer excellence!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case notes
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and active listening abilities
- Ability to multitask in fast-paced environments
- Reliable transportation and flexible availability