Job Description
Join our award-winning customer experience team in Denver! PeakConnect Solutions is seeking motivated Part-Time Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy flexible scheduling, comprehensive training, and a dynamic work environment with immediate opportunities for growth. We offer competitive pay, performance bonuses, and a supportive culture that values your success.
Why Choose Us?
- Flexible shifts including evenings/weekends
- Free parking and transit reimbursement
- Health benefits for 30+ hour schedules
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve processes
- Adhere to compliance protocols for sensitive data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills
- Proficient with Windows OS and multitasking
- Ability to type 35+ WPM with high accuracy
- Flexible availability for evening/weekend shifts
- Positive attitude and problem-solving mindset