Job Description
Join our dynamic team at Cleveland Connect Services and kickstart your career in customer service! We're seeking motivated Part-Time Call Center Agents to join our immediate-start opportunities in Cleveland, OH. As a key frontline representative, you'll deliver exceptional support to our diverse client base while developing valuable communication skills. Enjoy flexible scheduling, competitive pay, and a supportive environment perfect for students, career-changers, or those seeking supplemental income. No prior call center experience required – we provide comprehensive training!
Why Join Us?
- Competitive hourly rates with performance incentives
- Flexible shifts (evenings/weekends available)
- Free parking and downtown accessibility
- Clear career advancement path
- Comprehensive paid training
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company compliance and security protocols
- Identify opportunities to upsell relevant solutions
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environment
- Reliable internet access for remote options
- Positive attitude and problem-solving mindset
- Available to work 20-25 hours/week
- Must pass background check