Job Description
Join Mesa Connect Solutions and launch your career in customer service! We're seeking motivated part-time call center agents to deliver exceptional support to our clients. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy flexible scheduling, competitive pay, and a supportive team environment in Mesa's thriving tech hub.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our 98% customer satisfaction rate. This role offers clear growth paths into specialized support, team leadership, and remote positions. Start your journey with us today!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries using CRM tools
- Document interactions accurately in Salesforce and call-tracking systems
- Meet/exceed quality metrics (CSAT, AHT, FCR) through continuous improvement
- Collaborate with escalation teams for complex issue resolution
- Participate in weekly training sessions to enhance product knowledge
- Support cross-functional projects during low-call-volume periods
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience (call center background a plus)
- Typing speed of 35+ WPM with strong computer navigation skills
- Excellent verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Valid Arizona driver's license (for occasional off-site events)
- Pass background check and pre-employment drug screening