Job Description
Join ConnectCare Solutions as a Chat Support Specialist in Houston, TX! We're seeking energetic communicators to deliver exceptional customer service through our real-time chat platform. This full-time role offers immediate start and competitive benefits including health insurance and paid time off. As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and build lasting relationships—all while working in our modern downtown Houston office.
We provide comprehensive training, career growth opportunities, and a collaborative team environment. If you're passionate about helping others and thrive in fast-paced digital interactions, this is your chance to launch a rewarding career in customer support.
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time
- Resolve technical issues using troubleshooting scripts and knowledge base resources
- Document all interactions in CRM system with detailed resolution notes
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in weekly training sessions on product updates
- Monitor chat queue during peak hours to ensure zero abandonment
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Exceptional written communication skills with 50+ WPM typing speed
- Proficient in Zendesk or similar CRM platforms
- Ability to multitask across 3-4 concurrent chat sessions
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends as needed
- U.S. work authorization and local Houston residency required