Job Description
Join our dynamic call center team in Charlotte and kickstart your career with paid training! We're seeking motivated part-time professionals to deliver exceptional customer support while enjoying flexible hours. At CustomerFirst Solutions, we invest in our people through comprehensive onboarding programs and career advancement opportunities. If you're passionate about helping others and thrive in a fast-paced environment, apply today to join our award-winning team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening