Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become the heart of our client interactions! We're seeking empathetic professionals to deliver exceptional support to our diverse customer base while enjoying the flexibility of remote work. This role is perfect for individuals seeking work-life balance without compromising on impact.
Why Join Us?
- Competitive hourly pay plus performance incentives
- Comprehensive paid training and ongoing development
- Flexible scheduling options (20-30 hours/week)
- 100% remote work environment
- Health and wellness benefits for part-time employees
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction and first-contact resolution metrics
- Participate in weekly team meetings and training sessions
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in B2C or B2B environments
- Proficiency with CRM software (Salesforce experience highly valued)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team
- Spanish bilingual proficiency is a major plus for San Antonio market