Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting an exclusive hiring event for part-time call center professionals in Philadelphia. This is your opportunity to launch a rewarding career in customer service with competitive pay, flexible scheduling, and comprehensive training. As a key member of our support team, you'll provide exceptional service to clients across various industries while enjoying a collaborative, growth-oriented environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability (evenings/weekends required)
- Typing speed of 35+ WPM
- Positive attitude and problem-solving mindset