Job Description
Join our award-winning customer support team in Portland! ConnectSolutions Inc. is seeking motivated Part-Time Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in a modern downtown workspace. No experience required – we provide comprehensive training and career advancement paths.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality and productivity metrics (25+ calls/day)
- Collaborate with team leads on complex escalations
- Participate in monthly performance reviews and training
Qualifications
- High school diploma or equivalent (GED)
- Minimum 50 WPM typing speed with 95% accuracy
- Strong verbal communication skills in English
- Ability to work evenings/weekends (4-12 hour shifts)
- Basic computer proficiency with Windows OS
- Positive attitude and problem-solving mindset
- Background check and drug screen required