Job Description
Join ConnectServe Solutions' award-winning team as a Part-Time Call Center Agent in vibrant San Francisco! We're seeking dynamic individuals to deliver exceptional customer experiences in a fast-paced, tech-forward environment. Enjoy competitive hourly pay, flexible scheduling, and opportunities for growth in one of America's most exciting cities. Our state-of-the-art downtown facility offers modern amenities and a supportive culture focused on professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office
- Excellent verbal/written communication
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (Spanish/Chinese) preferred