Job Description
Join our award-winning customer service team and launch your career with immediate start opportunities! Customer Connect Solutions is seeking motivated Part-Time Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and paid training while making a real impact in Tampa's thriving business community.
Perks You'll Love:
- Flexible shifts (evenings/weekends available)
- Performance-based bonuses
- Free parking and modern workspace
- Health benefits for part-timers (20+ hrs/week)
- Clear career advancement path
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems (Salesforce/Zendesk)
- Meet/exceed KPIs: First Call Resolution (FCR), CSAT, AHT
- Document interactions accurately in real-time
- Collaborate with QA team to refine service protocols
- Participate in weekly coaching sessions
- Uphold PCI compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- WPM 45+ typing speed with 95% accuracy
- Proficiency in Microsoft Office suite
- Strong conflict resolution skills
- Ability to multitask in dynamic environments
- Flexible availability including weekends
- Pass background/drug screening