Job Description
Join our award-winning customer service team in Charlotte! We're seeking motivated Part-Time Call Center Agents with paid training to deliver exceptional support experiences. No experience necessary – we'll equip you with industry-leading tools and skills to thrive in a dynamic, fast-paced environment. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a company that invests in your growth. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed records
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
- Identify upsell opportunities for relevant products/services
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hours/week)
- Positive attitude and willingness to learn new technologies
- Basic typing proficiency (minimum 30 WPM)
- Must pass background check and drug screening