Job Description
Launch your career in customer service with paid training at Customer Connect Solutions! We're seeking motivated part-time Call Center Agents in Louisville, KY. No experience needed – our comprehensive 2-week paid training program will equip you with essential skills. Enjoy flexible scheduling, competitive pay, and a supportive team environment. Join us to deliver exceptional customer experiences while growing professionally.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using our CRM system and knowledge base
- Meet performance metrics (call volume, quality scores, resolution times)
- Document interactions accurately in our customer database
- Collaborate with team members to improve service quality
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Reliable internet connection for remote/hybrid work
- Flexibility to work evenings/weekends (20-30 hrs/week)
- Positive attitude and problem-solving mindset
- U.S. work authorization required