Job Description
Launch your career in customer service with our paid training program! We're seeking motivated part-time Call Center Agents in New York to join our dynamic team. No experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Join us and become part of an industry leader that values growth and development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and professionalism
- Meet daily performance metrics including call quality and resolution rates
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing skills
- Positive attitude and customer-focused mindset
- Reliable transportation to our Manhattan office
- Flexible availability including evenings and weekends