Job Description
Launch your career in NYC with our paid training program for call center professionals! At Nexus Communications, we invest in talent through comprehensive paid training designed to transform motivated individuals into confident customer service experts. Enjoy a flexible part-time schedule while developing valuable skills in communication, problem-solving, and CRM software. Join our award-winning team in the heart of Manhattan and grow with one of New York's fastest-growing customer service providers.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using proprietary CRM systems and knowledge bases
- Meet/exceed performance metrics including call quality and resolution rates
- Document interactions accurately in customer databases
- Collaborate with team members to share best practices
- Adapt to evolving product knowledge and service protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills in English
- Basic computer literacy and typing proficiency (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with strong problem-solving aptitude
- No prior experience required - paid training provided
- Must pass background check and drug screening