Job Description
Join our award-winning customer service team in the heart of Manhattan! Global Connect Solutions is hosting an exclusive hiring event for passionate individuals seeking entry-level careers in call center operations. No experience required – we provide comprehensive training to launch your professional journey. Enjoy competitive pay, benefits, and growth opportunities in a dynamic, supportive environment. Apply today to secure your spot at our next hiring event!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced settings
- Basic computer proficiency
- Positive attitude and customer-first mindset