Job Description
Join our exclusive hiring event for part-time call center positions across New York and Illinois! Global Connect Solutions is seeking dynamic professionals to deliver exceptional customer experiences in a fast-paced environment.
What We Offer:
- Competitive hourly rates ($18-$24)
- Flexible scheduling options
- Comprehensive paid training
- Performance-based bonuses
- Health benefits for qualifying roles
Event Highlights: On-site interviews, same-day offers, and exclusive access to our career advancement program. Open to both entry-level and experienced candidates!
Responsibilities
- Handle 50+ calls daily with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (CSAT, FCR)
- Collaborate with team to improve service quality
- Adhere to compliance protocols (PCI, HIPAA)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service/call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal communication skills
- Ability to multitask in high-pressure situations
- Available for evening/weekend shifts
- Bilingual (Spanish) candidates strongly encouraged