Job Description
Join Phoenix's top-rated call center and launch your customer service career immediately! We're hiring energetic part-time representatives to handle inbound calls for major healthcare clients. No experience required—comprehensive training provided.
What We Offer:
- Flexible weekday/weekend shifts (15-30 hrs/week)
- Competitive pay + performance bonuses
- Free parking and transit reimbursement
- Immediate start date available
- Path to full-time opportunities
Responsibilities
- Respond to customer inquiries regarding insurance claims and billing
- Update patient records in secure CRM systems
- Resolve issues using empathetic communication techniques
- Meet quality metrics (AHT, CSAT, FCR)
- Collaborate with healthcare specialists for complex cases
- Maintain HIPAA compliance in all interactions
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy (typing 25+ WPM)
- Clear verbal communication skills
- Ability to work flexible shifts (including evenings)
- Pass background/drug screening
- Previous customer service preferred
- Must be authorized to work in US