Job Description
Join our dynamic team at ConnectCare Solutions for an exciting part-time call center opportunity! We're hosting a special hiring event in Los Angeles to fill multiple customer-facing roles. Perfect for students, career changers, or those seeking flexible hours. Enjoy competitive pay, comprehensive training, and a supportive team environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal communication skills
- Basic computer proficiency (MS Office, CRM tools)
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Must attend on-site hiring event