Job Description
Join Elite Customer Solutions at our exclusive Milwaukee hiring event! We're seeking dynamic part-time Call Center Representatives to deliver exceptional customer experiences. This role offers competitive pay, flexible scheduling, and rapid career growth within our award-winning support team. Perfect for students, parents, or professionals seeking supplemental income with no nights or weekends required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to escalate complex issues
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available to work 20-30 hours/week (flexible shifts)
- Must pass background check and drug screening