Job Description
Launch your customer service career with paid training! Nexus Communications is seeking motivated individuals for our part-time call center positions in New York City. No experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a supportive team environment.
What We Offer:
- Full paid training program (40 hours)
- Competitive hourly wage ($18-$24)
- Flexible part-time shifts (evenings/weekends)
- Performance-based bonuses
- Health benefits for full-time equivalents
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (call quality, handle time)
- Document interactions accurately in customer databases
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Basic computer proficiency (Windows, typing)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Flexible availability (including weekends)
- Positive attitude and willingness to learn